Terms of service

OVERVIEW

This website is operated by Carw Cyf (“Carw”, “we”, “us”, “our”). Throughout our website, the terms “you” and “your” refer to the user or customer.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service (“the Terms”), including any additional terms and policies referred to or linked on this website.

Please read these Terms carefully before using the website. If you do not agree to them, you must not use this website or its services.

We may update these Terms from time to time by posting the latest version on this page. Your continued use of the website following any changes means that you accept those changes.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

We’re a small business, and we’ll always try to act fairly and do the right thing by our customers. These Terms simply set out the boundaries to help everything run smoothly for everyone.

1. ONLINE STORE TERMS
By using this website, you confirm that you are old enough to do so under the laws of your country, or that you have given permission for any dependants who are younger than that age to use the website.

You must not use our products or services for any unlawful purpose or in any way that breaches the laws of England and Wales, including intellectual property laws.

A breach of these Terms may result in the immediate termination of your access to our Services.

2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, copy, sell, resell or exploit any part of the Service without our express written permission.

Although payment information is always encrypted during transmission, you acknowledge that some non-payment data may be transmitted unencrypted across networks.

3. ACCURACY AND INFORMATION
We make every effort to ensure that the information on this website is clear and accurate, but we’re only human – errors or omissions can sometimes occur.

The content of this website is provided for general information only and should not be relied upon as the sole basis for making decisions. We may update or change content at any time without notice.

4. PRICES AND CHANGES TO SERVICES
Prices for our products may change without notice.

We reserve the right to modify, suspend or discontinue any part of the Service at any time.

We are not liable for any loss or inconvenience caused by such changes, but we will always try to communicate clearly where possible.

5. PRODUCTS AND AVAILABILITY
Some products may be available exclusively online and may be available only in limited quantities. All orders are subject to our Returns Policy.

We do our best to display our products accurately, but we cannot guarantee the accuracy of colours displayed on every device or screen.

We may limit or refuse sales at our discretion and may withdraw products at any time.

6. CREDITS, OFFERS AND PROMOTION CODES
From time to time, we may offer discounts, promotion codes, store credit or other special offers. These may be subject to additional terms stated at the time the offer is made.

Offers and promotion codes are valid only for the period stated and cannot be applied retrospectively to orders already placed. If the price of a product is reduced after you have placed an order, the price that applied when your order was placed will remain the price payable.

Unless otherwise stated, only one promotion code may be used per order, and promotion codes, credits and other offers cannot be used together. They cannot be exchanged for cash or used to purchase gift vouchers or towards delivery charges unless we specifically state otherwise.

Some offers may be personalised and may only be used by the person to whom they were issued. We reserve the right to withdraw, cancel or refuse any promotion code, offer or credit where its terms have not been met, where we reasonably suspect misuse, or where an error has occurred.

Where store credit has an expiry date or other conditions attached to it, these will be stated when the credit is issued.

7. BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order, limit quantities, or restrict orders that appear to have been placed by resellers.

You agree to provide accurate, current and complete information so that we can process your order and contact you if necessary.

8. THIRD-PARTY SERVICES AND LINKS
We may use tools, services or links provided by third parties. We are not responsible for the accuracy, safety or reliability of third-party websites or materials.

Before using any external website or service, you should review its own terms and privacy policies.

9. USER COMMENTS AND FEEDBACK
If you share feedback, suggestions or creative ideas with us (whether online, by email or otherwise), you agree that we may use, edit and share them in any format without restriction or payment.

We will never knowingly share anything that personally identifies you without your permission.

You must ensure that anything you submit does not break any laws, infringe any rights, or contain harmful or offensive material.

10. PERSONAL INFORMATION
Any personal data you submit through our store is governed by our Privacy Policy.

11. ERRORS AND OMISSIONS
Information on our website may occasionally contain typographical, grammatical or factual errors, including errors in product descriptions, prices or availability.

We reserve the right to correct any such errors or cancel orders affected by them without prior notice.

12. PROHIBITED USES
You must not use the website or its content:

(a) for any unlawful purpose;
(b) to infringe our intellectual property rights or the intellectual property rights of others;
(c) to harass, defame or discriminate;
(d) to submit false or misleading information;
(e) to upload viruses or malicious code; or
(f) to interfere with or circumvent security features.

We reserve the right to terminate access to our website where it is being used for a prohibited purpose.

13. DISCLAIMER AND LIMITATION OF LIABILITY
We aim to provide a reliable and positive experience, but we cannot promise that our website or services will be uninterrupted, error-free or available at all times.

Everything we sell and provide is offered on an “as is” and “as available” basis.

To the fullest extent permitted by law, Carw shall not be liable for any indirect or consequential loss, including loss of data, profits or opportunities, arising from the use of our website or products.

Nothing in these Terms affects your statutory rights as a consumer.

14. INDEMNIFICATION
You agree to indemnify and hold harmless Carw, its owners, affiliates and employees against any claim or demand made by a third party arising from your breach of these Terms, any law, or the rights of a third party.

15. SEVERABILITY
If any provision of these Terms is held by a court to be void, invalid, unenforceable or unlawful, the remaining provisions shall continue to be valid and enforceable.

16. TERMINATION
These Terms remain in effect until terminated by either you or us.

You may stop using our Services at any time. We may also suspend or terminate your access if you breach these Terms.

17. ENTIRE AGREEMENT
These Terms, together with any other policies referred to in them, constitute the entire agreement between you and Carw and supersede any previous understandings or communications.

18. GOVERNING LAW
These Terms and any related transactions shall be governed by and construed in accordance with the laws of Wales (and of England where applicable).

The courts of Wales and England shall have exclusive jurisdiction in relation to any disputes.

19. CONTACT DETAILS
If you have any questions about these Terms, you’re very welcome to contact us at: post@carw.cymru

We’re always happy to help and will do our best to resolve things fairly and promptly.